The configuration management database (CMDB) solution, automatically collects and manages accurate and updated business service definitions, associated infrastructure relationships and detailed information on the assets. The CMDB is a central component in many of the key processes in your IT organization, such as change management, asset management, service management and business service management. The CMDB solution ensures that these processes rely on comprehensive and true data for all business services.
Many IT organizations turn to a CMDB and configuration management processes to create a shared single version of truth to support business service management, IT service management, change management, and asset management initiatives.
Discovery is a central part of the solution, discovering accurate details from software installations and utilisation, virtual environments, database structures, cluster setup. Configuration Items are reconciled and relations are created.
CMDB and configuration management processes create single shared version of truth to support business service management, IT service management, change management, and asset management initiatives. These initiatives help align IT efforts with business requirements and run IT operations more efficiently and effectively.
Advanced discovery lets you discover your IT infrastructure, physical as well as virtual, software installations and utilization by users, clusters, applications, databases etc.
Policy management Ensure configurations are alike among clusters or groups of CIs. Save tremendous time by defining a similarity policy to ensure servers, laptops for example, are similar to each other, without having to define the specific attribute values. This is especially important in highly dynamic environments.
Monitor the infrastructure for cloud
Versatile workflow engine that dynamically filter and routes agreements to the right department and approver based on a comprehensive set of contract variables.
Improve efficiency and reduce help desk load with a self-service portal that includes global search capabilities across the IT service catalog, support catalog, and knowledge base. Enable IT consumers to quickly help each other through social collaboration.
Receive notifications and alerts regarding upcoming and past due commitments, including individual obligations.
Give your users and help desk agents efficient, anytime-anywhere access to key service desk functions such as search knowledge, self-ticketing, and collaboration.
Receive push notifications for new action items, download and view attachments.